Refund policy
- Lifetime Guarantee: We guarantee every Olive Knife will be free from defects in material and workmanship for the knife's lifetime. Should your Olive Knife prove defective, we will repair or replace it with a new Olive Knife at our discretion. Our warranty does not cover normal wear, misuse, or modifications to the product. Olive Knives are not intended to be used as hammers, chisels, pry bars, or screwdrivers.
- Repair Services: If your knife is damaged due to misuse, our repair department can assess the damage and repair it for a reasonable fee. If the knife cannot be repaired, we will offer a one-time courtesy discount on the purchase of a new knife from our website, excluding custom knives and web specials.
- Warranty Hours: 8:00 am to 4:00 pm EST.
Return Policy: We want you to be satisfied with your Olive Knife. If you purchased directly from our website or factory and are unsatisfied, you can return it in its original packaging with the packing slip within 14 days. Custom Knife Shop orders are excluded from returns unless they are defective. If you have any questions, please email support@oliveknives.com.
Return Address: Olive Knives, 103 Isinglass Circle, Barrington, NH03825